Gate Fittings Gate fittings - Brenton bolt Gate fittings - adj hanging set Gate fittings - field gate auto set Gate fittings - oval pad bolt Gate fittings - T hinge Gate fittings - cabin hook Gate fittings - hasp and staple Gate fittings - auto catch set Need Gate Fittings? We've got you covered. Click here to shop Gate Fittings Delivery Local Delivery Service Available
to West Kent & East Sussex
We deliver to... Tunbridge Wells Sevenoaks Tonbridge Cranbrook Edenbridge East Grinstead Oxted Paddock Wood Find out more about our
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Dura Post Durapost Special Offer Palisade Get the traditional cottage style with
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Toolbank 25,000 tools now available
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Toolbank Express
Chainlink Chainlink fence background Browse our range of
Chainlink & Angle Iron Fencing
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Grass This Autumn sort your lawn for good!
View our range of affordable Artificial Grass.
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PostMix POST MIX A bag of fast setting Fencemate Post Mix or Post Concrete for fixing fence or gate posts. - Easy to Use - Quick Setting View Product

Gate Fittings Gate fittings - Brenton bolt Gate fittings - adj hanging set Gate fittings - field gate auto set Gate fittings - oval pad bolt Gate fittings - T hinge Gate fittings - cabin hook Gate fittings - hasp and staple Gate fittings - auto catch set Need Gate Fittings? We've got you covered. Click here to shop Gate Fittings Delivery Local Delivery Service Available
to West Kent & East Sussex
We deliver to... Tunbridge Wells Sevenoaks Tonbridge Cranbrook Edenbridge East Grinstead Oxted Paddock Wood Find out more about our
Delivery Services
Dura Post Durapost Special Offer Palisade Get the traditional cottage style with
Palisade Fencing
Shop for Palisade Fencing today
Toolbank 25,000 tools now available
with discount prices
Toolbank Express
Chainlink Chainlink fence background Browse our range of
Chainlink & Angle Iron Fencing
Barbed wire fence
Grass This Autumn sort your lawn for good!
View our range of affordable Artificial Grass.
Artificial grass
PostMix POST MIX A bag of fast setting Fencemate Post Mix or Post Concrete for fixing fence or gate posts. - Easy to Use - Quick Setting View Product
Home/Frequently Asked Questions
Frequently Asked Questions2020-07-23T09:48:52+00:00

Frequently Asked Questions

Do you offer a delivery service?2018-02-03T13:14:48+00:00

Yes. We have a delivery service to the areas surrounding Cranbrook, Crowborough, East Grinstead, Edenbridge, Hawkhurst, Heathfield, Marden, Oxted, Paddock Wood, Sevenoaks, Staplehurst, Tonbridge, Tunbridge Wells, West Malling and Uckfield.

In South and South East London we can deliver to Bromley & Croyden areas.  (CR and BR postcodes)

What are your delivery charges?2018-02-03T13:15:57+00:00

To maintain fair delivery charges to all our customers, charges are based on the location and requirements of each customer. Minimum order values may apply. Please contact us to discuss your requirements.

We offer free local delivery* for orders over £400 including Vat.
(*Excludes Trade & discounted orders. Delivery location within 10 km of our yard.  )

Do you offer a fitting service?2018-02-03T13:16:28+00:00

Unfortunately we do not offer a fitting service. However we will be happy to help you find someone in your local area that can assist you with this if required.

I have had a look at your website but am still not sure what is best for me?2018-02-03T13:17:09+00:00

No problem! Our experienced team are always happy to help. You can contact us through the online form, call us on 01892 864646 or visit our yard at South Farm, Langton Green near Tunbridge Wells to discuss your requirements.

Is your timber treated?2018-03-30T20:44:21+00:00

Yes. All our timber is pressure treated (unless otherwise stated) to the appropriate level for its general use, including UC4 for fence posts. See information on Pressure treatments for further details.

Can I obtain a quote or place an order online?2018-02-03T13:20:15+00:00

Yes, you can get a quote by adding your items to the quote cart and submitting the quote. You will be emailed your quote within 2 working days. Please note: payment is dealt with separately once an order has been placed and accepted. Alternatively, you can place an order with us by calling 01892 864646 or visiting our yard at South Farm, Langton Green near Tunbridge Wells.

My posts are splitting due to the hot weather. Should I be concerned?2018-03-30T20:42:59+00:00

Timber is a naturally porous material and as such can absorb or release moisture depending on the weather conditions. This natural process is generally not detrimental, but some movement in the timber may be unavoidable. This can include splitting, warping & twisting.

During hot weather fence panels and feather edge boards may become distorted. These should return to normal during cooler, wetter weather.

These natural characteristics do not usually affect the structural performance or life expectancy of the timber.

Do I need planning permission for decking?2020-07-23T09:24:54+00:00

Replacing or installing a new Deck may require planning permission. Please check this link to the Government Planning Portal which gives some general guidance on what decking is allowed without asking for planning permission. These general guidelines can vary depending on where you live. If you are in any doubt, we advise that you check with your local planning office.

How high can I build my fence?2020-07-23T09:26:36+00:00

Generally, if you are replacing your fence like for like you should be OK, but if the fence is over 2m high you should check before putting it up.
When putting up a new fence, you have to be more careful. In broad terms, you can go up to 2 metres high or 1 meter high adjacent to a road. 

Please check this link to the Government Planning Portal which gives some general guidance on fence height. These general guidelines can vary depending on where you live. If you are in any doubt, we advise that you check with your local planning office.

Do I have to set the fence posts in concrete, or are there alternatives?2020-07-23T09:33:14+00:00

No you don’t have to set your post in any form concrete, however, if you don’t, the chances of you having problems with loose fence posts, later on, are significantly increased.
There are alternatives to mixing up the more traditional dry mix concrete used for fencing, the favourite being fast setting postmix. Just follow the instructions on the bag. Most people seem to find that 1 ½ to 2 bags per post is about right.
There are also various expanding foams which at first glance seem quick and easy to use. However, we have tried several different brands intending to stock them but found they were harder to use than you might think, and the results were not consistent.

How do I calculate how many panels and posts I would need?2020-07-23T09:36:29+00:00

A quick, approximate way is to divide the length of the fence by the width of the panel you intend to use plus the width of the fence post you have chosen.
E.g  So you have 27m (88.5ft) of fencing needed. Panel width is 1.83m (6ft) with the post width 10cm (4” or 0.33ft) = 1.93m

27 divided by 1.93 = 14. So you would need 14 panels & 15 posts.

88.5 divided by 6.33ft  = 14. So you would need 14 panels & 15 posts.

Of course, if you want an accurate overall price all the materials you need, contact our Sales Team, and they will happily do all the working out for you.

What tools are needed to erect the fence myself?2020-07-23T09:39:28+00:00

A lot will depend on what type and quantity of fencing you are putting up. For most common fence styles a good starting list would be:

  • Hammer
  • Saw
  • Gloves
  • Level
  • String line
  • Tape measure
  • Fencers graft  (Strong, narrow blade spade with a long handle for digging deep holes)
  • Double shovels (Long-handled to facilitate removal of soil from deep holes)

Having both graft and double shovels will make hole digging much quicker and easier, but if you only need to dig one or two holes, then you can very often manage without either. (I have used a simple garden trowel on several occasions to dig a tight, deep fence post hole!)

All of these tools are in our Tool section and available as part of your fencing order.

Will I need to paint the fence straight away?2020-07-23T09:40:12+00:00

No, all our wooden fencing materials are pressure treated except for our Brown Waney panels which are dip treated. Retreatment is not ordinarily necessary, except for cosmetic reasons.

Will you deliver to my back garden?2020-07-23T09:42:18+00:00

Deliveries will be to the front or roadside of the property, accessible by good road or hardstanding and will be offloaded adjacent to the vehicle near side. Goods cannot be moved over distance. We recognise that sometimes this can cause problems, particularly for our disabled customers, so it is possible to make special arrangements by prior agreement. This may incur a charge.

You can read our full Delivery Terms & Conditions here.

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