Frequently Asked Questions
Yes. We have a delivery service to the areas surrounding Cranbrook, Crowborough, East Grinstead, Edenbridge, Hawkhurst, Heathfield, Marden, Oxted, Paddock Wood, Sevenoaks, Staplehurst, Tonbridge, Tunbridge Wells, West Malling and Uckfield.
In South and South East London we can deliver to Bromley & Croyden areas. (CR and BR postcodes)
To maintain fair delivery charges to all our customers, charges are based on the location and requirements of each customer. Minimum order values may apply. Please contact us to discuss your requirements.
We offer free local delivery* for orders over £400 including Vat.
(*Excludes Trade & discounted orders. Delivery location within 10 km of our yard. )
Unfortunately we do not offer a fitting service. However we will be happy to help you find someone in your local area that can assist you with this if required.
No problem! Our experienced team are always happy to help. You can contact us through the online form, call us on 01892 864646 or visit our yard at South Farm, Langton Green near Tunbridge Wells to discuss your requirements.
Yes. All our timber is pressure treated (unless otherwise stated) to the appropriate level for its general use, including UC4 for fence posts. See information on Pressure treatments for further details.
Yes, you can get a quote by adding your items to the quote cart and submitting the quote. You will be emailed your quote within 2 working days. Please note: payment is dealt with separately once an order has been placed and accepted. Alternatively, you can place an order with us by calling 01892 864646 or visiting our yard at South Farm, Langton Green near Tunbridge Wells.
Timber is a naturally porous material and as such can absorb or release moisture depending on the weather conditions. This natural process is generally not detrimental, but some movement in the timber may be unavoidable. This can include splitting, warping & twisting.
During hot weather fence panels and feather edge boards may become distorted. These should return to normal during cooler, wetter weather.
These natural characteristics do not usually affect the structural performance or life expectancy of the timber.
Replacing or installing a new Deck may require planning permission. Please check this link to the Government Planning Portal which gives some general guidance on what decking is allowed without asking for planning permission. These general guidelines can vary depending on where you live. If you are in any doubt, we advise that you check with your local planning office.
Generally, if you are replacing your fence like for like you should be OK, but if the fence is over 2m high you should check before putting it up.
When putting up a new fence, you have to be more careful. In broad terms, you can go up to 2 metres high or 1 meter high adjacent to a road.
Please check this link to the Government Planning Portal which gives some general guidance on fence height. These general guidelines can vary depending on where you live. If you are in any doubt, we advise that you check with your local planning office.
No you don’t have to set your post in any form concrete, however, if you don’t, the chances of you having problems with loose fence posts, later on, are significantly increased.
There are alternatives to mixing up the more traditional dry mix concrete used for fencing, the favourite being fast setting postmix. Just follow the instructions on the bag. Most people seem to find that 1 ½ to 2 bags per post is about right.
There are also various expanding foams which at first glance seem quick and easy to use. However, we have tried several different brands intending to stock them but found they were harder to use than you might think, and the results were not consistent.
A quick, approximate way is to divide the length of the fence by the width of the panel you intend to use plus the width of the fence post you have chosen.
E.g So you have 27m (88.5ft) of fencing needed. Panel width is 1.83m (6ft) with the post width 10cm (4” or 0.33ft) = 1.93m
27 divided by 1.93 = 14. So you would need 14 panels & 15 posts.
88.5 divided by 6.33ft = 14. So you would need 14 panels & 15 posts.
Of course, if you want an accurate overall price all the materials you need, contact our Sales Team, and they will happily do all the working out for you.
A lot will depend on what type and quantity of fencing you are putting up. For most common fence styles a good starting list would be:
- String line
- Tape measure
- Fencers graft (Strong, narrow blade spade with a long handle for digging deep holes)
- Double shovels (Long-handled to facilitate removal of soil from deep holes)
Having both graft and double shovels will make hole digging much quicker and easier, but if you only need to dig one or two holes, then you can very often manage without either. (I have used a simple garden trowel on several occasions to dig a tight, deep fence post hole!)
All of these tools are in our Tool section and available as part of your fencing order.
No, all our wooden fencing materials are pressure treated except for our Brown Waney panels which are dip treated. Retreatment is not ordinarily necessary, except for cosmetic reasons.
Deliveries will be to the front or roadside of the property, accessible by good road or hardstanding and will be offloaded adjacent to the vehicle near side. Goods cannot be moved over distance. We recognise that sometimes this can cause problems, particularly for our disabled customers, so it is possible to make special arrangements by prior agreement. This may incur a charge.
You can read our full Delivery Terms & Conditions here.